Supporting Front-Line Staff as a Middle Leader
From the SST Implementation Guide
Clarify what it means to lead SST reforms in a way that aligns middle and senior level leadership.
Support Materials
Dive into strategies for mid-level leaders to help support front-line personnel through changes to roles, workflows, and structures.
Deep Dive
Middle leaders are critical to the success of SSTs. Hear how one middle leader sees his role, what makes it different from a front-line role, and what it takes to leverage a middle leader role for maximum impact. He also shares how middle leaders are essential in supporting their front-line colleagues, as well as how he leverages support from senior leaders, during times of change.
